Group Leadership and Conflict Summary Essay

I had started a thread for group discussion on Wednesday of this week. I did note to the team that I would not be on much due to a family memorial but I encouraged the team to start the discussion. A couple of days later Kimberly, wrote a small post and a charter. Tonight one other member wrote on the discussion. Other than this there was not communication at all within the group. There was discussion, per se, so there was no way for others to share their point of view. Now Kimberly did finally post her answers to the questions that were asked, but when I responded to her post there was no more discussion with me. In order for this team to increase group cohesion, there would actually have to be a group discussion. This team needs to start communicating and discussing what needs to be discussed. Because of the other members not actively participating in this discussion it made it hard to do this assignment. I will hope for a better team discussion next week. Planning a Playground While watching this video I noticed quite a few issues with this meeting. This committee got together without an agenda and without any planning. There was no cohesion in this team. At first, when they were introducing themselves, I felt they kind of isolated the lady that had just moved there. When she stated that she joined the committee to meet people, Dave made it clear that the rest of them were there to discuss a playground. This meeting was to be about discussing a new playground. No one had done any real research on playground equipment. Iesha stated that she had looked  at some playground equipment and let them know that price ranges. She had no real research to show the rest of the committee so that there was something for them to discuss. She then stated that she thought a good target price goal would be $35,000. She did not say why she thought that was a good price nor did she have any research on the type of equipment that could be gotten for that price. When the budget was being discussed the one guy thought that that they should aim for a higher budget, the other thought they should aim for a lower budget. There was no discussion on either part as to why they thought this. In fact, there was no discussion on this at all. Dave just decided that they would go with Iesha’s figure. Then when they were â€Å"discussing how they were going to raise the funds, again there was no real discussion. No one had a plan or any real ideas. When the new lady suggested a bake sale, they all just basically laughed at her. Iesha had brought up the idea of fund raisers, but she had no input on the type of fund raisers that should be done. Only the new lady had an idea, but the rest of the group wouldn’t even discuss it. They all basically made fun of her. Then the idea of fundraisers was not discussed again. Dave just brought up the ideas of grants and companies contributing. Again the only person in this group that had an idea was the new lady. If I were to have been on this committee, I would have sent out emails to each person on the committee explaining exactly what this meeting would entail. I would have set up an agenda for the committee to follow. I would have asked each person to research and make a proposal for the type and cost of the playground equipment. Also to make up a proposal for their ideas on how to raise the money for the equipment. Each person would be given a set amount of time to discuss their proposal. There would be a question and answer time at the end of each person’s proposal. After each person had their time and all questions had been asked, there would be more discussion on the subject so that each person could give their input. Politics of Sociology In this meeting the committee met to discuss which courses to eliminate and which courses to add. This meeting was doomed to fail from the beginning. There was no leadership, there was no agenda and everyone just talked over each other. This meeting was led by pure emotion. Each time the one guy tried to get the meeting back on track and get the other members to respect the perspective of the other members, he was just ignored. The only things that were done well in this meeting is that there was brainstorming done prior to this meeting. Also there was one person that did try to keep the meeting on track. I did noticed that the committee members did seem to have done some research and had the facts to back up their research. This was really not relevant because the other members did not want to see or even here about the research. I didn’t really see any constructive conflict in this meeting. It seemed that three of the members were only set on adding a specific class and cutting Trevor’s class. This immediately caused animosity amongst the members of this committee. Trevor refused to listen to anything that involved the cutting of his class and the other members wouldn’t discuss cutting any other class other than Trevor’s. Also, no body but the one lady wanted to talk about the issue of the enrollment numbers. To me this is relevant in determining which classes should be eliminated. Also, they needed to discuss classes that would attract more students so that enrollment would increase. If I would have been running this meeting, I would have made sure that each member had a list of classes they felt could be cut and a list that they would like to see added. They would need to explain why they felt that those particular classes should be cut and the reasons they felt that adding the other classes would benefit the school. Each person should have been given a specific amount of time to give their proposal. At the end of each proposal there should have be a set time limit for questions and answers. Nobody should have been allowed to interrupt another member while they were talking and nobody should have been allowed to put anyone’s ideas down or make them feel that their ideas had no merit. At the end of the meeting  they should have had a discussion where they narrowed down the classes that should be eliminated and narrowed down the ones that should be added. Reference Engleberg, Isa N., & Wynn, D. R. Working in Groups Communication Principal and Strategies (6th ed.). Retrieved from The University of Phoenix eBook Collection database. http://media.pearsoncmg.com/pcp/pcp_82303_engleberg_uop_pos/ http://media.pearsoncmg.com/pcp/pcp_82302_engleberg_uop_pp/

Customer services at Tesco Essay

Methods used by Tesco to monitor if good customer service is taking place. If Tesco’s know how good or bad their customer service is then they can make improvements where appropriate. Since they are in such a competitive market they must monitor regularly and act fast on anything which needs improving. Tesco’s is such a big company it will be hard to monitor the customer service in all the stores, but an easy and efficient way of doing this is to use mystery shoppers. This is basically when a researcher is paid to act as a normal customer and just shop around the store, looking for any improvements and commenting on what is good. The employers working at the store do not know who the mystery shopper is so results are accurate. This type of monitoring is done in every store of Tesco’s, and is a good way to get feedback on how well or bad their customer service is. If Tesco’s know where the cracks are in their customer service then they can mend it, so knowing what can be improved is vital. A mystery shopper can notify Tesco’s about the following: How they are greeted by staff How promptly they are dealt with The knowledge of the staff The staffs selling skills The appearance of the branch The quality of facilities Hygiene standards Since Tesco’s deal with a wide range of customers they can choose different types of mystery shoppers, which can improve accuracy of results and a perspective from different types of customers making the results less bias. For example they hire a mystery shopper acting as a mother with children, the mother then can check the baby changing facilities and other service provided by Tesco’s for people carrying babies. They would also use a disabled mystery shopper, who will test the disabled facilities such as the toilet, and they can know if areas are not as accessible to the disabled. The mystery shopper can also point out which member of staff shows good attentiveness and those who don’t care less. Tesco’s can then act on the members of staff who do well by perhaps, praising them, and try to make the members who are not so interested in the job care more, or make a decision to let them go. Another way Tesco’s monitor their customer service is to ask random customers to fill in a quick questionnaire, which can give customers to voice their  opinion on the store. Tesco’s as a large organization uses the suggestion boxes both for staffs and customers in their stores, forms or cards are often provided for staffs at the stores canteen or restaurant while suggestion boxes are usually placed on the shop floor for the customers to fill out, with this tesco’s can allow staffs and customers make suggestions on how to improve their services. Tesco randomly call customers who in one occasion or the other has had problems with Tesco’s either through refund processes or returns on damaged goods. Tesco will call up these customers to know how effectively they where dealt with and how they are getting on with their product. With this Tesco will know what criteria to improve on. The easiest and quickest way tesco’s use is by confronting the customers while shopping, they ask questions like â€Å"how well do you think we are doing in dealing with customers†? This is usually done in few selected Tesco stores dependant on management and cultural style of the store. Focus groups is a system which tesco’s rarely use, this is usually done where feedback is obtained from a small group of people usually consisting of 10-15 people, discussing about products and being asked for information about Tesco’s customer services. E5 report Customer services report tesco’s supermarket plc To: Graham Murray (Store Manager) From: Tayo Oyelaran Date: 25/02/2006 Suggestions on how Tesco’s Roneo corner might improve its customer services Having investigated your company I am suggesting ideas that needs improving on customer service and I am going to doing an evaluation too. With the research I have done Tesco’s customer service is not that bad. But still I suggest they can make some improvements in a number of issues such as: * availability of goods and service * speed of delivery * exchange and refund * Access to building. * Check out and trolleys Exchange and refunds Tesco’s does Exchanges and refunds on goods that are faulty after purchase. Tesco has a clear policy on returned items, so that customer services do not frequently have to ask their boss for assistance or clarification. Tesco’s will accept any goods back within a limited period, providing the customer has kept the receipt, and will refund the money. Tesco’s does not clearly explains the refund policy to a customer at the time of a purchase is made, and the importance of keeping the receipt should be stressed, this is quit a bad way for Tesco’s to show that they care about the customer by telling them what they should keep after shopping at Tesco’s. Tesco’s can improve this by making sure to tell customers to keep their receipt incase any problem occurs with it and that it can only be returned within 28days of purchase. Speed of delivery Tesco’s delivering service is quit good because you could buy your shopping over the internet and have your purchase be delivered within a day or two  but the bad thing about Tesco’s delivery is that they do not keep to delivery time usually delayed up to a day this shouldn’t be so when you have companies like e.g. Iceland and Safeway’s competing against you. As well as Tesco’s knows that no customer wants to purchases a large, heavy item and then find’s out that Tesco’s don’t do no delivery the customer may decide the whole transaction is too much trouble and go elsewhere. Delivery time could be improved bt having the right and appropriate I.T system which ensures accurate timing and delivery of goods and services to your customers. Availability of goods and services The availability of goods is always excellent at Tesco’s because the company. You virtually find what your looking for when you enter your store, but I weakness in this is that most of the time you usually run low stock which isn’t very good for example a customer might need more than what’s placed on the shelve. This will hinder he/she from purchasing your product, this could have little effect on your profit, so my suggestion to this is to improve or train your stock controllers more often to know the exact amount to be stocked and when the shelves should be filled up again if you have low stock. Access to the building and services Tesco’s has a few types of access to their stores e.g. * car park, this will attract more customers to shop at Tesco because they would not have to worry about where to park when they arrive there but not all the time there are spaces to park your car this is because some people park their car so they could shop around the local area for Tesco to overcome this problem they should issue a ticket when you go in their to park your car and the ticket should be only for two hours or less. * Lifts, are very important to because most car parks are two floor so customers could take their shopping easier up to the second floor. Disable people could use it too it they can’t walk up stairs * CafÉ coffee shop, after shopping some of the customers are going to a bit tired so they might go in to the cafÉ to have a cup of coffee. I noticed on entering your store you had only a few customers at the cafÉ so I’ll suggest you could do an offer (if you spend over  £20 you could get a free cup of coffee) * Children pen, for busy mothers shopping they could leave their children in a little area with a few trusted adults looking after them while you as a customer could shop more easier and quicker. * Toilets, is could be a good way for customer to stay longer at Tesco because they could spend more money. Checkouts and trolleys. A way in which they can improve customer service is to improve checkout times, which is the customers’ main problem with your store. They should ensure they have more tills opened for their customers so customers will be happy to shop at Roneo corner. More trolleys is needed too because people that come to shop on the weekend are probably going to buy one weeks shopping so I don’t think a basket would be enough, that could explain why there are a lot of spare baskets around to use during theses times. So I’ll suggest you have more trolleys especially during the weekends For good customer service a company must provide the customer with its utmost attention, which is what you do. The staffs at your store are very attentive towards the customers, and ask for assistance if a person looks lost or looks like they need help. Also to improve customer service in your store members of staff can help customers by helping elderly people carry their bags. Your store can also hire staff at checkouts to help customers pack their items in the bags. The Mystery Shopping Programme is a key tool for stores to use to improve the service they offer to customers. Using a range of research tools to find out about customer satisfaction is important to your store, I’ll suggest you use this method very often as it will help you to know your weakness in dealing with customers. For example, different Mystery Shoppers will visit stores over a period of time and the results will be compared. In addition the results of customer surveys can be compared and contrasted with the results provided by Mystery Shopper Reports. Using these results your store could analyze what went wrong with their customer service and correct them either by training their staffs more or providing more facilities to improve their customer service. Effect of my recommendation to your company Having done all this your store will have a very massive number of customers coming back to shop at your store because of having friendly and good customer service, this will also increase the companies productivity and Popularity. Complaint made about your store will also be reduced. Tesco’s profit, market share will also increase and good customer services will be recognized at tesco’s. What happens if these recommendations are ignored? First of all you will lose more customers if you fail to pick up some of my recommendation, of which without customers means no business. Business builds to attract customers and make profits so they can survive and last long open. Customers are very important to every business especially to Tesco’s because Tesco’s believes that without their customers Tesco’s will not be here at the moment and will loss all their capital. All these will have negative effect on your store’s profit, market share and ability to survive with nearby competitors. E2 Importance of good customer services and how it helps tesco’s achieve its  aims and objective Customer service is the whole activity of identifying customer needs in all their complexity, satisfying them fully, and keeping them satisfied. Customers are people who buy products and services from other people. Tesco is committed to customer service. Customer service lies at the heart of our modern economy because we increasingly make choices on the basis of how we are served. Excellence in customer service can only be fully achieved by having an organisational culture and value system which places the customer at the heart of everything that an organisation and its people do. Tesco has embedded this culture of customer service by giving high priority to a customer service emphasis from top management right down to the operational team level. Good customer services will help tesco’s achive theirs aims and objective by providing good quality services and good providing the necessary fertilities for the customers all these will increase tesco’s market share, its profit and its popularity in summary customers satisfaction equals a companies success. Skills and attributes need by tesco’s staff in order to deal with customers * Teamwork. This is an essential element of the effective functioning of any workforce. It relates to all functions of an organisation not just customer services. * Organisational skills. * Negotiation skills. * Communication skill. Staffs should be able to speak clearly to customers and using polite phrases. * Dealing with complaints and learning how to calm a customer down. * Dealing with difficult customers who cannot be calmed down. * Innovation skills. * They should have good product knowledge. Usually staffs ignorance and uncertainty put the customer off. If a staff at Tesco does not know the answer to a question, he/she should be able to find someone who does. * Presentation skills. * Selling skills. * Good mood and expression. Tesco’s staff should smile at customers this could make a difference. * Being flexible and good time management. Consumer protection law and how Tesco abide with them Tesco’s has a few legal constraints affecting the customer service because with out any legal protection customer might not feel protected when buying good from Tesco. Tesco has to think abut the customers so on top of the legal protection that the law provides they are being kind by giving refunds when they don’t have to. Here are a few legal obligations to its customers; customers need to be protected when buying goods, if, for instance: * Goods are damaged, broken or unusable – Tesco has to give a refund if the product if faulty if they don’t to customer could press charges on Tesco * Goods are not fit for the purpose for which they were bought for e.g. if a customer brought a DVD form Tesco and didn’t work the customer has the right to bring it back and get an exchange or refund back. * The seller has described the goods inaccurately. e.g. If Tesco has described a C.D player’s battery life to last 24 hours and don’t the customer could get a refund back or exchange. Tesco would need to understand that customers can complain against these problems and the following laws protect them: * * Sales of Goods act 1979 – One of the most important Acts today is the Sale of Goods Acts 1979. Since it was passed this has been amended three times – by the Sale of Goods Acts (Amendment) Act 1994, the Sale and Supply of Goods (Amendment) Act 1995. This covers the fundamental requirements of purchasers, i.e. that goods that Tesco’s PLC sell must be: – as described, this means that goods must conform to their description e.g. waterproof must mean the item dose not leak – of satisfactory quality – in relation to the price paid, the description, the age of the item – fit for the purpose for which they are intended – goods must carry out the purpose they are made for. Tesco usually issue refunds if they have failed to meet the criteria, which also contributes to their success dealing with customers. * Food safety Act, 1990-This is a wide-ranging law which strengthens and updates consumer protection in the food sector. This brought food sources, and implication farmers and growers, specifically under food safety legislation for the first time. It made it an offence to sell food which is not of the ‘nature or substance or quality’ demanded by the purchaser. Tesco follows this law very strictly for example Tesco’s Prohibits the sale of unfit or adulterated food and also Tesco’s Controls the description of its , advertising and labeling of foods. * Consumer credit Act, 1974- this aims to protect the rights of consumers when they purchase goods on credit, such as hire purchase or credit sale agreements. For example, if a consumer purchases any product from Tesco’s PLC on credit the customer should be given a copy of any credit agreements into which they enter. It also ensures that only licensed credit brokers can provide credit. * Consumer protection Act, 1987- this law was introduced to bring the British in line with other European Community nations. it ensures that firms are liable for any damage which their defective goods might cause to consumers. For example if Tesco’s where supplying defective electrical equipment they would be liable for any injuries caused to consumers using that equipment. It also seeks to outlaw misleading pricing, such as exaggerated claims relating to price reduction to sales items. * Supply of goods and services Act, 1982-this seeks to protect users of services, ensuring services are of good quality and at reasonable rate. For example if Tesco’s advertise that their products are going to be of high quality and it turns out to be of low quality, i.e. if a consumer buys a belt and after two days of wearing it the product should start cracking or should tear. Tesco also abide with the law to ensure good customer services * Trade description Act 1968 and 1972- this prohibits false or misleading descriptions of a product’s contents, effects or price. This affects packaging, advertising and promotional material. This is one of the key pieces of consumer protection legislation. Tesco’s follow this law by making sure that goods supplied to customers are not falsely described. Examples of good customer services that actual took place at tesco’s An elderly lady who is unsteady on her feet at times and uses a walking stick and avoids using stairs and escalator came back to tesco’s store because she left her walking stick behind. On a very busy weekend day below is the conversation that went between her and a sales assistant. Elderly woman; hello I left my walking stick behind in your store somewhere I cannot remember Sales assistant; ooh ok it was your walking stick; it has been taking upstairs to the customer service help-point. Sales assistant; do you mind if I help you go and get it upstairs. Elderly woman; thanks I’ll would be very grateful if you can help. Sales assistant; Ok then just give me 1 minute I’ll get you your walking stick. The sales assistant came back under 1minute with the elderly woman walking stick. The elderly woman thanked her for been helpful. In this scenario we can see the sales assistant was very helpful to the woman, she offered to get the walking stick without the elderly woman offering her to help. This is a very good example of customer services within tesco’s store. Example 2 A furious customer comes into the store here is the conversation that went between the furious customer and a customer assistant at tesco’s store. Customer assistant; may I help you sir. Furious customer; Yes, of course you can â€Å"I bought this stereo 3 days ago from your store and on the 2nd day it packed up, I discovered it wasn’t working no more. Customer assistant; ok sir that’s alright I see what I can do about it. What really seems to be the problem that does it power on or it doesn’t. Furious customer; I said the stereo isn’t working no more how do you expect something that is working to come on. Please I’m in a rush what do you want to do about it. Customers assistant; that ok sir, I’m very sorry about the stereo, can you kindly give me the faulty stereo and your receipt. Furious customer; that’s great here is my receipt. Customer assistant; sir at tesco’s we usually offer a 7 days return policy so you have nothing to worry about. Would you like me to issue a refund, a replace or an alternate stereo sir? Furious customer; an alternate stereo would be great, because having a replacement of the same stereo might have me coming back here with the same problem. Customer assistant; that’s no problem sir, come with me to see what alternate stereo you would like. In this scenario the customer assistant reacted in a very calm manner which also cooled down the furious customers making him feel he was been listened to. And also the customer assistant also apologized to the furious customer which shows the customer assistant understood the feelings behind the complaints. Example 3 A worried customer is wondering round the store here is the conversation that went between the worried customer and a non-food assistant at tesco’s. Non-food assistant; hello you look worried is do you need any assistant at all. Worried customer; thanks, yes I need your help do you have any idea where you put tour disposable plates, I have walked round the whole store but didn’t get to find any. Can you help? Non-food assistant; sure, come with me I’ll take you there. Worried customer; thanks a lot. Non-food assistant; there you go here are the disposable, we have various options available, do you help with any other thing in the store. Worried customer; no thanks I really appreciate it. Looking at this scenario we can see the non-food assistant generously took the customer to where the product was, he didn’t described where it could be found, this shows good customer service he also asked if the customer need any other help which is also a way of demonstrating good customer service. C3 Quality systems at Tesco Tesco products are continually monitored and tested for their quality and customer acceptability; this is their product evaluation. Tesco staff and management procedures are also monitored to ensure that they maintain the highest standards; this is quality assurance. Below are the quality systems which Tesco use in their production process to add value. Total Quality Management (TQM) – this is the most complete and complicated form of operations management. It is concerned with encouraging everyone in the workplace to think about quality in the business and use different management techniques within each department. Tesco does not prescribe any particular system of standards such as BS5750 or ISO9000. This is because they set their own standards through product specifications, detailed analytical specifications and codes of practice like preventing diseases from entering the food chain. Within the product process, they also expect their suppliers to have identified the critical points in the production process controls and premises by one of their technologists. However, if a supplier chooses to use BS5750 or ISO9000 as part of its discipline, they have no objection whatsoever. So therefore Tesco uses its very own quality standards to produce and sell its products. In terms of services, Tesco staffs are well trained to deal with customers even in the most difficult moments when they are angry. They are always expected to be polite, smile when serving customers and also say bye after serving them. To enforce this, they are regularly monitored by managers and supervisors and anybody not obeying the regulations faces disciplinary action. Tesco not only has well trained staff but also a whole lot of other things including free car parks with easy access for shoppers who have cars, free wide trolleys with special seats for babies and young children, special tills for the disabled people which also decreases long queues, the supermarkets are well organized that a shopper can easily find what they are looking for and also the chances of getting lost around the places are very minimal, they have got staff always standing by to help, tight security with guards and CCTV cameras to maintain customer safety, some stores have free busses that customers can use, children’s play areas so that they don’t get so bored, it has got online orders where customers make their orders and get free delivery to their door steps, shops are always open to make it more reliable for customers to shop, some stores are open twenty four hours a day and many are adopting this idea, chairs around the place which customers can sit on wh en tired, free loyalty cards for customers who wish to sign up therefore saving on their shopping, Tesco not only provides western food but also ethnic foods to cater for the ethnic minorities, free scanners that shorten queues, special offers like buy one get one free, there is a variety of product s in the stores, more facilities including: * Cafà ©s. * Photo processing. dg: * Phone services. * Electric, books, music & video stores. * Petrol stations. C1 Questionnaire 1. Who are your main customers? 2. How do you train your staff? 3. When do your staff get customer service training? 4. Do you have health and safety regulations? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 5. Do you have a safety book? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 6. What have you done to reduce health and safety accidents? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 7. Do you have a customer complaints book? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 8. Who deals with the complaints? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 9. How many complaints have you had? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 10. Do you have a customer service desk? †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ 11. How do you check if your Customer services methods are working†¦ 12. How do you monitor customer services? 13. How much experience is needed to be a customer services consultant? Thank you for your time Below are the results for the questionnaire. It was a team leader working at tesco’s store I gave the questionnaire to feel in for me. 1. Who are your customers? His answer was all of the above. He explained that at Tesco everyone is identified and recognized as a customer even he himself. That this is know has internal and external customers where internal customers are tesco’s employees that staffs/colleagues who work at tesco’s while external customers are customers who often shop at Tesco like parents, adults, disabled and children. 2. How do you train your staff? He answered this saying. Our staffs are  usually trained on the job training but for managerial and organization role the off the job and computer based learning training are some times used. 3. When do your staff get customer service training? Our staffs are trained at the start of their usually lasting up to 1 week, occasionally staffs require to be trained frequently especially on the till as this could be easily forgotten or if there is a change or improvement in our computer technology, so in this case they would all have to be trained. Our staffs also usually have training request which they are also paid for while doing their normal job, this can also be referred to as on the job training. 4. Do you have health and safety regulation? Yes we do, this is usually done to ensure are customers both internal and external customer are shopping in a clean and tidy store to prevent accidents form occurring. 5. Do you have a safety book? Yes we do this is usually looked at the reception or at the staffs corridor to ensure we staffs know where all fire exit evacuation procedures e.t.c. 6. What have you done to reduce health and safety accidents? We ensure our store both the shop floor and warehouses are kept clean and tidy and also make sure fire exits are kept clear all the time. 7. Do you have a customer complaints book? Yes we do it is a form actually not a book it is usually given to customers who have complaints, although our complaints forms have been reduced because they are usually too many people with complaints so it is usually restricted depending on the type of complaints the customer is making. 8. Who deals with the complaints? Complaints are usually dealt with at the customer services desk but if it’s a serious complain against the company then the duty store manger Graham deals with the complain made against our store. 9. How many complaints have you had? As I said earlier on we usually have a  lot but it has reduced recently, this is due to us providing our customers with good customer services. Complaints are usually with the check out times at the weekend, so we have reduced this by having some of our staff’s multi skilled so they can work both on the shop floor and on the till. 10. Do you have a customer service desk? Yes we do it is located at the entrance of the store. 11. How do you check if your Customer services methods are working? Aaarh I’m not really sure though, I think by how much profit we make at the end of the week. 12. How do you monitor customer services? We use different methods like mystery shoppers, suggestion boxes, focus groups and questionnaires. But I think we use the suggestion boxes and mystery shoppers most. 13. How much experience is needed to be a customer services consultant? No experience is usually needed as our new recruits are usually trained to receive the best customer service training, although we usually prefer staffs with previous experience but usually no experience is needed. Thank you for time. After analyzing this questionnaire tesco’s treat their customers in a very good manner especially with the complaints depending on the situation it might as well be dealt with by the store manager which is very good for the customer and the store as the customer will be happy to explain what really happened and also the store manger will know what they did wrong there by ensuring it doesn’t happen again. Also their staffs are also well trained to be a customer service consultant. They also have a safety book which tells their staffs what they need to know if any thing occurs. They also ensure their store and warehouse are kept clean and tidy to prevent accidents from occurring to both staffs and customers.

Lack of democracy in the 3rd world Research Paper

Lack of democracy in the 3rd world - Research Paper Example The paper will also provide information about third world countries that are claiming for a democratic system by conducting free elections but still authoritarian tendencies and political violence persists. An audit of the main components of a democratic system will also be part of this report. We take a gander at human rights, the arrangement of government and common society noting in specific the dynamic evolving nature of these elements. The report puts light on the reasons of the failure of the democratic system in third world countries. The interrelationship between democracy, legislation and development is discussed about next. Legislation is seen as a subset of the democratization process. Great legislation helps development and advertises democratic system. Here we also address the factors that could contribute to the sustainability of democratic system as well as will also discuss major development issues caused by the dictatorship. It will also provide an insight to the reasons for which democracy has failed or succeeded in different countries, however, it is not possible to narrate the whole story. At the end of the report a conclusion will be added to support all the findings regarding the lack of democracy and dictatorship in the third world. The democratic government is an institutional arrangement that permits participation through the elections or electoral process. The democracy is focused around two standards: political participation and political contestation (Dahl 1998). Political participation obliges that all the individuals who are qualified to vote can vote freely. Electoral processes must be free, reasonable, and focused. When the votes have been cast and the winner reported, power must be calmly exchanged starting with one individual then onto the next. These criteria are to be reproduced on a regional, state, and national level. Contestation alludes to the capability of individuals to

Compare Essay Example | Topics and Well Written Essays - 1250 words - 1

Compare - Essay Example This paper will compare and contrast the art of the Renaissance as against the art of the 20th century. I will do so by choosing two artists, one from each era and comparing and contrasting their styles on the basis of the ideas, methods, materials and media they employed. Further I will discuss at least three works of each artist to prove my point. For the purpose of this assignment I have chosen to compare and contrast the works of Michelangelo in the Renaissance Era to that of Salvador Dali in the 20th century. Both of these artists were incredibly talented and hardworking, worked on a variety of mediums and in a sense became the iconic artists of their eras. While surrealism dealt with imagery, this is no less important in the spiritual paintings of the Renaissance. The Art of the Renaissance The Renaissance can be characterized as a time during the fifteenth century in Europe when there was a rebirth or reawakening of the human mind and spirit in almost every way. Every discipli ne of importance was affected, including art. The Early Renaissance started in Italy round about the year 1400. It can be said that the Renaissance took Europe from the medieval times to the modern ages. All art forms like sculpture, paintings and even decorative art of this period bear some similar and distinctive characteristics that indicate the change in thinking as well as the creation of new artistic sensibilities. Among the prominent artists of the Renaissance are Titian, Raphael, Michelangelo, Bellini, Leonardo da Vinci and Sandro Boticelli. The opening work of this era is characterized by the bronze doors of the Baptistry of the Florentine cathedral designed by Lorenzo Ghiberti. Its culmination may be seen in the work on the Sistine Chapel done by Perugino, Ghirlandaio, Boticelli and Rosselli through their frescoes depicting the Life of Christ and the life of Moses. The Art of the 20th Century Twentieth century art had its beginnings in the movement towards modernism from t he late 19th century. It is also called Modern Art. Its beginnings lie in Art Nouveau and Post Impressionism. The art of the 20th century espoused many forms and used a variety of mediums. It was characterized at various times by Cubism, Fauvism, Dadaism and Futurism. Prominent among the artists of the 20th century are Pablo Picasso, Salvador Dali, Andy Warhol, Jackson Pollock and Damien Hirst. Each of these artists has used a different medium and some a variety of mediums to express their feelings and ideas. Ideas, Methods, Materials and Media Michelangelo was a versatile artist and a great painter and sculptor. He is said to have been a keen observer of the human body and even studied corpses for anatomical details. The results are clearly evident in his sculptures of the Pieta and David, classical masterpieces completed before he was thirty years old. Michelangelo studied painting under Domenico Ghirlandaio and sculpture under Bertoldo di Giovanni and emerged as one of their best pupils before embarking on his own career as an artist. He fashioned works of art out of wood, marble and stone, besides painting numerous frescoes. His work on the Sistine Chapel which took four years to complete (1508-12) and Pope Julius’s Tomb which due to various interruptions was completed in forty years remain outstanding as some of the hallmarks of Renaissance work (Hibbard, 48). Salvador Dali who was

Analysis of consequences for the consumer choice Essay

Analysis of consequences for the consumer choice - Essay Example The consumers can be rational or biased. The biased consumers are those, who make their decisions on the basis of their influenced directions. The influenced directions means the product that influences their decision making more without considering the key factors of usage may lead to biased decision. On the other hand, rational consumers are those who take decision after complete analysis of the situation and their decisions are logical and justified. Therefore, all of their decisions are also considered to be the best of their wisdom within provided options. Consumers are usually thought to be free of any undue pressure and all kinds of confusions. Therefore, their decisions are analyzed in the given circumstances. For this purpose, many theories and notions have been developed. The famous demand and supply curves are, probably, the best illustrations of these concepts. On the other hand, there are few other things as well, that cause the buyers to make a decision of consuming a c ertain product or service. These factors affect the purchase decisions of the buyers as well as the production decision of suppliers of the same product simultaneously because more sales mean high production and supply of goods in markets. Therefore, it can be said that these are the theories of both, demand and supply. Also, these provide about the decision making choices of both, the buyers and the producers as well. 2. Classical Consumer Theory Classical consumer theory revolves around the interrelationship between consumers’ choice based upon their desires and consumption expenditures. It means that a consumer, prior to making a decision about buying a certain product or service, is rationally concerned with the preference of his choice and the potential expenditure that is likely to be incurred through that decision (Hoyer and Maclnnis, 2008, pp. 32). This is because of the fact that, a rational decision making is based upon all the factors to be kept under consideration . This includes liking, disliking, utility, preferences and expenditures of that choice. However, this relationship is very important to illustrate the patterns of personal preferences, demand and supply curves as well as consumption. This kind of theories is best to ascertain the equilibrium between the likely expenses and preferences as far as the utility of the goods and service are concerned within specific budget limits. These budget constraints are those that drive their personal preferences in order to make a purchase or not. That is why it is said that these budget limits have a lot of weightage. There is another factor that is involved in this buying decision that is utility of a product of service. Greater the utility, more preferable it is. Therefore, as described above, the equilibrium between affordability, available funds for that product of service, preferences and desires are those things which make a decision possible on consumer’s part. On the other hand, gr eater the demand, more supply is likely to be made by the suppliers and manufacturers of the goods in order to earn maximum out of this situation. It is assumed, in this situation, whatever quantity a consumer wishes to buy is available in market. There is no shortage of goods or services that a consumer prefers and there is no shortfall at all (Jehle & Reny, 2009). 3. Framing Effect- Behavioural Economics Framing effect refers to the way a particular product or service is presented to the potential consumers. This is all about the perception how people get it. These are usually the sales and marketing campaigns of the businesses that create the image

Racism and Society Essay Example | Topics and Well Written Essays - 1750 words

Racism and Society - Essay Example It should be stated that racial categories are variable and mostly depend on the meanings inserted by contemporaries. According to some scholars, it is wrong to consider the concept of race politically neutral. It always contain, even if just implicitly, the idea of conflict of interests. Omi and Winant state "race is a concept, which signifies and symbolizes social conflicts and interests, by referring to different types of human bodies" (55). Some sociologists state that the notion of race has always been filled with some socio-cultural meaning, demonstrating an attitude towards 'aliens' expressed through the emphasizing of their most observable physical differences. In other words, sociologists consider that physical marks reflect not the objective reality, but subjective attitude. According to Robert Park (237-239, 315), a racial mark has become the symbol of the suspense, in the ground of which has laid the sense of self-vulnerability. He writes that a sociologist is interested not in physical distinctions, differentiating one race from another, but in less evident lineaments of inner apprehensions. And physical distinctions are just the symbols of these inner apprehensions. Park claims that historical process in the issue is predetermined by the ideological factors, not by the biological ones. The more important is to realize what people believe in and look for, than to know who they are.In other words modern sociolo gists, considering race as an artificial construct and one of means of creation and description the identity, emphasize that race remains to be rather important notion, which determines and legalizes social and political actions of people. At the same time they are sure that race is a product of racism, and not contrariwise. From this point of view groups, which are called racial, turn out to be 'racialised'. It means that social, political, or economical state of these groups is described with the help of racial categories.A lot of scholars for decades have oppugned against scientific racism, which has tried to ground the idea of racial inequality. They have proved that human capabilities do not depend on the color of the skin or type of eyes. One of the most outstanding representatives of this stream is Ashley Montague, who from 1940s has insisted that race is just a scientific phantom.However a lot of scholars as before consider race and ethnos as some biological reality, underes timating the paramount role of social factor. "While racism is necessarily rooted in biology, ethnocentrism is typically rooted in culture," says D'Souza (33). Nonetheless most of scholars have understood that race is rather social construct then the biological reality, and that the concept of race implicates relationship of dominance and submission. Does racism still exist It should be said that it is rather difficult to define the notion of racism. In fact this concept has an extraordinary ability to mimicry, changing itself in accordance with the circumstances. Besides

Any company of the ones in the Quesation paper Case Study

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Constipation (Advanced pharmacology) Assignment Example | Topics and Well Written Essays - 250 words - 1

Constipation (Advanced pharmacology) - Assignment Example It is given in a low dose initially and later increased to the maximum dose for effectiveness. However, in cases where the individual does not respond to Aricept and the dementia worsens, doctors begin prescription with Namenda which has been approved for the treatment of advanced forms of the disease. In some cases both the drugs are also given in combination. Screening of dementia in a primary care setting initially utilizes a rapid screening tool for memory loss such as the Mini-Cog or Family Questionnaire which are easy and can be administered by nurses or a medical assistant. If these initial tools are indicative of memory loss the patient is then subjected to a second cognitive assessment using tools such as Mini Mental State Examination which also take about 10-15 minutes to administer. Based on the scores the person is referred to a dementia specialist. The pharmacokinetic and pharmacodynamics properties of the four drugs used in dementia are different. Donepezil selectively inhibits acetylcholinesterase with a half-life of 70 h, Galantamine is also a selective inhibitor of acetylcholinesterase but also has a modulating effect on presynaptic nicotinic receptors and has a half-life of 6-8 h. both these drugs are metabolized by specific cytochrome oxidases in the liver. Rivastigmine is an irreversible inhibitor of both acetyl- and butyrylcholinesterase with a short half-life of 1-2 h. It is metabolized by esterases in the liver and intestine. Memantine is a low-affinity antagonist of NMDA class of receptors and has a half-life of 70 h. It is mainly eliminated unchanged via the kidneys. The most common adverse effects of acetylcholinesterase are nausea, vomiting diarrhea, muscle cramps, fatigue, headache, pain, common cold, and urinary incontinence. Rare side effects include bradycardia and sinoartrial and atrioventricular blocks. In case of Memantine, drug hypersensitivity, dizziness, hypertension, constipation and headache are common.

The Evolution of leadership Essay Example | Topics and Well Written Essays - 1500 words

The Evolution of leadership - Essay Example These are very essential in ensuring patient's wellbeing. Workers in healthcare sectors also deserve to be treated fairly in order to serve patients well. Ethical issues in healthcare sector have also evolved with time. Initially, leaders in the healthcare sector were greatly concerned about the patients' welfare only. Later on the government made decisions that greatly helped in running of healthcare facility smoothly. (Bridgit, 2005) Leaders in healthcare facilities have to ensure that ethical issues have to be adhered to. Generally, there are moral values that have to adhere to in healthcare sector. Each judgment or decision that is made in healthcare facilities has to adhere to these rules. Ethics in the healthcare sector is an issue that has not been started today. This issue can be traced back to the eighteenth and the nineteenth centuries. During this time leadership has changed hands and the leaders that have been in power have in one way or the other influenced the decisions that are made in the healthcare sector. In the year eighteen forty seven, there was the overall adoption of the overall code of ethics in the healthcare sector by the American Medical Association. Between the sixties and seventies, there was such a dramatic shift in the ethics sector. There were major changes that were made including liberalization of the whole theoretical aspects. In fact there was reconfiguration from justice that was procedurally based to bioethics in general. There are various values that underpin the entire practice in healthcare sector. These are concerned with ethical decisions and actions taken in healthcare sector. The values actually provide a framework where conflicts can easily be understood in case of occurrence in the healthcare sector. They include the following. Dignity This aspect means that patients attending a healthcare facility have the right to dignity. This does not just refer to the patient only, but the doctor or the nurse too. Autonomy Another value in line with healthcare profession is overall acceptance of right of an individual making choices by him or herself but it should be an informed one in line with their care. This means that people have the right to make their own decisions in line with health care they prefer. (Kerridge, 2006) This however should be done after being given complete and accurate information by nurses etc. This means that nurse should inform patients about care available and then respect their decision. This is whereby the patient has the overall right to choose or even accept the treatment. This means that the patient is the final decision maker concerning his or her treatment. In case the patient I incapacitated, then a close relative can make the health decisions of their behalf. Beneficence This is whereby a medical practitioner is required to act to the patient's best interest. This means that whatever action is taken by a doctor or nurse has to enhance the well being of the patient. If the action that is to be taken is not to the patient's best interest, then it would not be ethical at all. This concerns all the actions that are taken including surgery. This concept is generally very much in line with the principles of humanity. Justice This aspect involves distribution of resources in healthcare facilities. This also concerns the resources that are scarce. In this case those that are involved or the medical practitioners have to ensure that they are fair when distributing such

Decisions within CA state assembly Essay Example | Topics and Well Written Essays - 500 words

Decisions within CA state assembly - Essay Example This case highlighted many important issues questioning the rights and status of non-immigrants in the US. It also poses a question mark on the visa issuing authorities in the country as Garcia was unable to get permanent residence in the US even after 19 years. The federal statue 8 U.S.C, section 1621, does not allow any benefits to the non-immigrants, such as the issuance of practicing licenses. According to California Statute AB 1024, presented by Governor Jerry Brown, if an applicant for admission in state bar meets all the requirements set by Committee of Bar Examiners of the State Bar, the matter of undocumented immigration should be ignored. Sergio Garcia, the case representative was a Mexican citizen. He was born in 1977 and was brought into California (USA) in the age of 17 months. He started to reside in California till the age of nine when he was brought back to his country. After eight years he came back to California, earn high school education and then professional law education from there. Garcia’s father on his behalf filed an application for permanent residence in the US 1994, since then Garcia has been waiting for having a permanent citizen status and his application accepted. In 2009, after completing degree in law, Garcia submitted his application for admission in State Bar mentioning his application ‘pending’ status. The Committee of Bar Examiners investigated the entire issue and filed a case in Supreme Court highlighting non-migrant status of Garcia. The committee asserted that its proposal for granting admission to Garcia in State Bar is the first attempt noting that the committee is unaware of any law, which allows such permission to a nonimmigrant. The Supreme Court issued an order in response to the submitted case asking the committee for show causing the reasons for granting its motion. The Supreme Court demanded the State Bar Committee to

Administering Windows Essay Example for Free

Administering Windows Essay Why doesn’t the system drive (C:) appear on the Select where you want to save your backup page?You cannot backup on the same partition where the system is, Windows backup tool does not allow this. If a virus infection or software failure occurs you would have to reformat your drive, it would be illogical for this tool to allow you to back up on the system partition. As we already know partitions are separate drives you cannot back up on the same drive it defeats the purpose of backing up. If that drive is erased so is the back up. Why does a warning appear when you select the System Backup (K:) drive, informing you that the K: drive is on the same physical disk as your system drive? The K: Drive is on the same internal harddisk if the Harddisk fails the backup is lost also. That is why it is important that OM image is backed up externally in case of hard disk failure. If windows becomes corrupt on the system partition you can use the OM image that was partitioned to recover it. That is the one instance that image is viable. Question Why doesn’t the Windows folder appear under the Local Disk (C:) drive? Simply because the file and folder backup capability in the Windows backup cannot back up system and application files. To protect the entire system drive, you must perform a system image backup What is the size of the backup, as indicated on the Backup and Restore control panel?309.22 MB Question How does the time required for this backup compare with that for the same job the first time you ran it? I believe it was slightly faster however I was reading during the time of the first backup. Question How many Backup Files folders are there beneath the Backup Set folder? 3 backup files folder and 1 Catalogs folder What is the size of the folder?308MB size on disk 308BM Why is the second Backup Files folder so much smaller than  the first one? Because it only backed up the changes I made since the last backup. Incremental backups is a type of job that only backs up the files that have changed since the last backup was performed. Question How many options are there to choose from in the Restore Files dialog box? 3 Question How many results appear in the Search for files to restore dialog box and from which backup jobs are they? 1 Question From which of the three backups you performed is the Newfile.txt file going to be restored? The most recent Performing a single backup job provides only limited protection against hardware failure. To fully protect your data, you must back up regularly, and Windows 7 enables you to schedule backup jobs to run at specified intervals. To complete this challenge, you must create a job that backs up your workstation’s entire system (C:) drive to the X: drive every Friday at 11:00 PM. Write out the procedure for creating the job and take a screen shot of the Review your backup settings page by pressing Alt+Prt Scr, and then paste the resulting image into the Lab15_worksheet file in the page provided by pressing Ctrl+V. Using Disk management I used the unallocated space to create a 4th logical partition. In back up and restore window I changed the settings where I wanted to backup to the newly created X: partition. Then I clicked change schedule and changed the settings. To use BranchCache, you must configure the appropriate Group Policy settings  on both the host servers and the branch office computers. To complete this challenge, you must create three Group Policy objects called BranchCache Content Servers, BranchCache Hosted Cache Servers, and BranchCache Clients, and configure each GPO with the settings needed to create a BranchCache implementation that uses your classroom server (RWDC01) as a hosted cache server. Write out the procedure for creating the GPOs and take screen shots of the three GPOs in the Group Policy Management Editor console by pressing Alt+Prt Scr, and then paste the resulting image into the Lab15_worksheet file in the page provided by pressing Ctrl+V. Under Group Policy Management I opened domains contoso and expanded Group Policy Object then created the 3 Policies by right clicking and clicking NEW. I then Right clicked the new Policies and went in Computer configuration/policies/Admin Templates/Network. For the Content Server Policies I when in LANMAN SERVER and enabled the HASH policy. For the other two I went to BranchCache and enabled Hosted BranchCache and BranchCache mode and set the server location at \\RWDC01

Electromagnetic Propulsion Technology Essay Example for Free

Electromagnetic Propulsion Technology Essay Electromagnetic Propulsion Technology is based on the concepts and applications of electromagnets to enable propelling of an object. This is perhaps the most researched and worked on areas of electric propulsion with greatest possible application in public transport as well as advanced aerospace propulsion systems. For public transport, it’s been a magnetic levitation technology which is also known as Maglev that has transformed the vary way of public transport. Electromagnetic Propulsion Technology based Magnetic levitation transport is a form of transportation that relies on electromagnetic force for suspension, guidance and propelling. This technology when applied for mass transit system can enable transportation at 500 to 600 km/h (Bonsar, p1; Jahn Choueiri, p134) . As a concept, magnetic levitation train was developed by a German Scientist Hermann Kemper and on Aug. 14, 1934, the patent was granted. But it was in Britain, world’s first magnetic levitation service was introduced as a link between two terminals at Birmingham airport. The distance was of 400 meters with top speed at around 10-mph. In Germany, the TRANSAPID project connects Berlin and Hamburg. The train will move with a speed of 292 kph and would cover the distance of 292 km in flat 60 minutes. In Japan, the advancements have led to the feasibility of moving trains at a speed of 500 kph and on a 7-km test track began in Miyazaki Prefecture, the manned two-car vehicle has been tested and found to register a speed of 400.8 kph in 1987 and a maximum speed of 531 kph in a manned vehicle run on December 12. Again in 1999, the train attained a maximum speed of 552 kph in a manned vehicle run (Maglev, p8). Maglev follows the system levitation based vehicular movement on the guide way while using electromagnetic forces between super conducting magnets on the vehicle and coils on the ground. This enables the train to move or float about 10 mm above the guide way on a magnetic field. The train as whole is propelled by the guide way and hence there is no on board engine to pull the train. The whole pulling is enabled through the switching of magnetism. Its basic principle could be understood with the help of magnets. As it is widely known that in case of magnets, you know that opposite poles attract and like poles repel. This principle of attraction and repulsion actually forms the basics behind electromagnetic propulsion based Maglev technology. Electromagnets are used in the above mentioned technology and temporary magnetic pull is created and objects are attraction through a small magnetic field. The three vital components to this system are: A large electrical power source Metal coils lining a guideway or track Large guidance magnets attached to the underside of the train  ­In the above mentioned list of components, one can figure out that the train doesn’t need any engine and hence this is the most important difference between the maglev trains and other conventional trains. The train as a whole is not pulled in a particular direction rather they are propelled and guided in the magnetic field created by electrified coils in the guideway walls and the track (Bonsor, p2). Conclusion: As it has been already mentioned, Maglev is the short for magnetic levitation according to which floating and guiding of trains is enabled as per the principles of magnets. Maglev has its own set of advantages as well as disadvantages. The primary advantage of a maglev train is that of maintenance. As the train floats along and there is no contact with the ground and also there are no moving parts, the possibilities of any wear and tear get reduced. The trains as well the track would rarely need any maintenance and hence the higher cost of installation gets compensated in long run. Apart from this, the other important advantage is the total reduction of friction and noise which actually translates into high speed and extremely fast mode of transportation (Maglev, p 28). Now comes the disadvantages; Maglev guide paths are more costly than any conventional railways system when installation comes into picture. This disadvantage gets amplified with the fact that Maglev system requires a complete new set of infrastructure. The railways infrastructure available for usage is of no use for implementing Maglev and hence a totally new set of system would be implemented. The conventional system would lose its utility and couldn’t have a mutual existence with maglev (Maglev, p 28). Hence, after a very careful and thorough research, the final verdict is that the Principle of Magnetic Levitation when applied for mass transit would transform the way people move in the future and might provide an able substitute of all expensive air transport. Reference: Bonsor, K. â€Å"How Maglev Trains Work†. 2008 http://science.howstuffworks.com/maglev-train.htm Jahn, R. G. â€Å"Ã’Physics of Electric Propulsion,Ó† McGraw-Hill, New York. 1968 Magnetically Levitated Trains (Maglev) http://www.123eng.com/seminar/Magnetically%20Levitated%20Trains%20(Maglev).pdf Jahn, Robert G. Choueiri, Edgar Y. â€Å"Electric Propulsion† Encyclopedia of Physical Science    and Technology, Third Edition, Volume 5 2002

Advantages And Disadvantages Of Electronic Learning English Language Essay

Advantages And Disadvantages Of Electronic Learning English Language Essay Electronic-learning is a state-of-the-art technology of education that implies self-motivation ,communication , efficiency, and technology. Because there is limited social interaction, students must keep themselves motivated . E-learning is effective as it eliminates distances and subsequent commutes. Distance is eliminated because the e-learning content is designed with media that can be accessed from properly equipped computers, and other means of internet accessible technology. E-learning has its own advantages and disadvantages . However ,the most important advantages lay in the reduction of time , efforts and cost, adding too which the capability of the computer in improving the general level of studying achievement and in helping the teacher and the student in providing an attractive educational environment which doesnt depend on place or time. Furthermore, we can talk about the following advantages of E-learning with the increasing of communication between the student and themselves and between the student and the school a fast and easy way is needed to bring everybody together. So from the midst of confusion came e-learning to make their lives easy . throughout different directions such as discussing forums, e-mail, and chat rooms. Moreover , researchers think that these things increase and motivate students to participate and react with the subjects in question. there is also the matter of sharing points of views. So the discussing forums and chat rooms provide opportunities to exchange and share the point of views in respect of the subjects in question, the matter which increases the opportunities of making use of the opinions and suggestions of the others, which ,in turn, will help in making a strong background at the learner through what he /she got of knowledge and skills from the chat rooms. Another advantage of e-learning as that it makes all students feel equal. Since the communication tools give each student the opportunity to express his own opinion at any time without being embarrassed , in contrary to the traditional teaching halls which dont have such a feature due to the bad distribution of the tables or because of shyness or other reasons. However, this type of learning gives the complete opportunity to the student to express themselves clearly and directly without any problems of whatever kind. This feature, therefore, might be more useful for the students who feel fear or uneasiness as this method makes students enjoy more encouragement in expressing their ideas and to search for facts in a way more effective than what they can do in the traditional teaching halls. Studies proved that discussing through the internet greatly helps and motivates students for confrontation. E-learning provides teachers with great facilities that are access able out of working hours, that is because the learner can send his/her inquiries to the teacher through the e-mail at any time, yet this feature is more useful and suitable for the teacher instead of being restricted at his desk. In addition, it could be useful for those whose working hours are in contrary with the teachers timetable or when there is an inquiry that can not be adjourned. Different students learn in different ways. One teacher may use a certain way of teaching so E-learning provides different types of teaching. It is possible to get the information in the way that suits the student, whereas some of students prefer the visible method, others prefer the audible or readable method, while others prefer the practical one. However, E-learning and its resources give the possibility of applying resources in different and several methods as the learner may prefer . The E-learning enables the learner to concentrate on the important ideas when writing or collecting the lecture or the lesson. As well as it enables the students who suffer the difficulty of concentration and tasks organizing to make use of the material because it will be organized and arranged easily and its important elements are clearly outlined. The curriculum is also available all day long and all days of the week(24 hours per day and 7 days per week) . this feature is good for the moody persons or for those who prefer to get the information in a specific time, as some of them prefer to study in the morning and the others prefer to study in the evening, also for those who have personal commitments and responsibilities where this feature allows all of them to study at thje time that suits them. By E-learning the attendance is not necessary. The student, in traditional teaching , shall adhere to a timetable that binds all those who are involved in the group work. Now , it is not necessary to do the same as the new technology provided the communication methods without the need to be available in a specific place or time. The new technology provides teachers with several methods of evaluating the progress of students. The teacher has got different direct evaluation methods that enable them to build distribute and sort the information to be evaluated quickly and easily. Especially that time is an essential element for both teacher and learner. So, the student has the ability to get the required information at the time and he place he wants without the need to go from home to the classroom or to the library or to the teachers office the matter which saves time. At the same time, the teacher can save his time as he can send the information to his students through different communication methods. It also reduce the administrative burdens of the teacher. the E-learning reduces the administrative burdens of the teacher which need a lot of time as it became possible to send and receive all these administrative things through the electronic tools with the possibility to know whether the student received these things or not. The other importance of E-learning that it reduces the size of work at school. With the E-learning the work will be less than usual thanks for modern technologies. The most important drawback of E-learning is that there is an absence of the model or the effect of the teacher in this type of teaching. Another disadvantage is that this type of teaching can not discover the talents and capacities of the learners. Teacher -student communication is important and can be more effective face to face but through this type of teaching its quite hard. Also E-learning doesnt develop the verbal or phonetic capability of the learners. This method can only be effective if the learner is sitting at the device so the learners may get tired of sitting to the devices. Through this device the learner is using a motion less mechanism and the absence of the human side in the teaching process as it is absent in the machine. An addition disadvantage of E-learning is that it weakens the social relations at the learners side. Also it can effect the health of the learner. This type of teaching need a huge amount of money particularly at the beginning as it needs modern and developed tools and devices.

The Truth Will Set You Free Essay -- Literary Analysis

Many writers apply experiences and thoughts into their work and express them in such a way the reader can relate. Critics would agree Edgar Allan Poe left a unique mark as a short story writer. Author Ray Bradbury was quoted saying, â€Å"It doesn't matter what you do, so long as you change something from the way it was before you touched it into something that's like you after you take your hands away†¦Ã¢â‚¬  (Bradbury). Fiction writing was simple until Poe begins to put his twist around the world. During the terrible times that Edgar Allan Poe experienced as a young man would ultimately alter the history of short stories, he was unique and an extraordinary writer therefore exemplifying the mark that he leave upon society in his short stories Hop-frog. In Poe’s early life, he goes through a devastating and tragic event as his mother dies and his biological father abandons him at the age of two leaving him as an orphan. Writer W.D. Johnson says, â€Å"Increased susceptibility to depression and anxiety is another result of the heightened stress levels associated with being an orphan. Typically, the younger the age of a child when orphaned and the longer he remains without a home, the more drastic the impact that his experiences as an orphan will have on his development† (Johnson). Poe’s adolescence seemed to be on a path destined for self-destruction following the Allan’s informal adoption of him at the age of two. Francis and John Allan, his foster parents, forced him to move away from his siblings in Boston to their home in Richmond, Virginia. From a young age, Poe lacked the stability of a fruitful environment for a boy to grow and mature into a man acceptable to society’s standards. Poe and his foster family moved to England in pursuit of... ... Mark. "Edgar Allan Poe." Edgar Allan Poe. Web. 07 May 2012. . "Edgar Allan Poe." Goodreads. Web. 07 May 2012. . Farlex. "Tuberculosis." The Free Dictionary. Farlex. Web. 07 May 2012. . "Poe's Life." Edgar Allan Poe Museum : Poe's Life, Legacy, and Works : Richmond, Virginia. Poe Museum, 1922. Web. 07 May 2012. . Soon, Willie and Steven Yaskell. "Year Without a Summer." Year Without a Summer. World Scientific Publishing Company, July 2001. Web. 07 May 2012. ."Year Without a Summer." Wikipedia. Wikimedia Foundation, 05 June 2012. Web. 07 May 2012. .

China’s One Child Policy Violates Human Rights Essay -- Human Rights V

Although there are many facets of human rights being abused and violated every day, the Chinese would mention their fight for reproductive rights as one of the first and foremost in their mind. In 1979, the Chinese government passed the One-Child Policy in an attempt to control the growth of their population. While this may have been a grand idea in theory, in reality this policy violates the human right to form a family. By limiting the amount of children a Chinese couple is allowed to produce, this policy is effectively forcing abortion, sterilization and is taking away the Chinese family’s right to make their own choices. The policy was created in 1979 and set a strong limit of one child per family. However, modern-day China is currently working off of a change proposed in 1984, which changed the policy to work off of a 1.5-child per couple. This change allowed some families to have another child, but only if their first born was a female. Most provinces have also allowed rural couples to have another child a few years after the birth of their first. This relaxed policy also permitted minority couples to have two or more children in an effort to increase diversity. Unfortunately, most of these amendments to the policies affect only the rural citizens of China, and provide little benefit to the urban residents. This being said, there is an issue of fairness when it comes to the rural vs. urban families. In Jiali Li and Rosemary Santana Cooney’s article, â€Å"Son Preference and the One-Child Policy in China 1979-1988,† we learn of the different types of familial registration, and how that impacts the policy. The two types of registration depend on the location of your residency. Chinese families with Type I registrat... ..."China Sticking With One-Child Policy ." The New York Times, March 11, 2008, World section. Web 3 May 2015. http://www.nytimes.com/2008/03/11/world/asia/11china.html?_r=2 Yi, Zeng. "Population and Development Review." Options for Fertility Policy Transition in China, 215-46. Population council, 2007. Web 10 May 2015. http://www.jstor.org/stable/25434606 Yuan Tien "Population Studies, Vol. 18, No. 3." Sterilization, Oral Contraception, and Population Control in China, 215-35. Population Investigation Committee, 1965. Web 3 May 2015. http://www.jstor.org/stable/2173285 Zhang, Junsen & Sturm, Roland. "Population Research and Policy Review, Vol. 13, No. 1." When Do Couples Sign the One-Child Certificate in Urban China?, 69-81. Springer in cooperation with the Southern Demographic Association, 1994. Web 7 May 2015. http://www.jstor.org/stable/40229690

Pat Barkers Regeneration Essay -- Birth Control Pregnancy Essays

Contraception is a word commonly used in society today. With hundreds of types, brands, and methods of contraception available, it is hard to imagine a world without it or one in which it was against the law. However, decades ago at the turn of the 20th century, birth control was not easy to get or looked upon as socially acceptable. It was during the First World War that society began to see the emergence of contraception and its acceptance. Readers can also see its emergence in Regeneration on page 128, as Billy Prior propositions his new love interest by stating he "always paddles with me boots on," a reference to the fact that he, as an army man, always wears contraception when having intercourse. With this background, we can now see how Pat Barker uses this brief cultural reference to remind readers of the history of contraception for both men and women during the war and to suggest how people can find emotionally fulfilling and loving personal relationships through sex, a main theme in the novel. Many men during the war were soldiers. With the constant travel and movement of their platoons, soldiers did not stay in one place or, for that matter, with one girl. Consequently, during the First World War, condoms were handed out to soldiers as a preventative measure against the spread of venereal disease (Robb 65). Because soldiers would sometimes have many partners, condoms became a necessity to carry. Lesley A. Hall wrote, "It is often stated that condoms gained, as it were, a certain currency through being distributed to troops," by soldiers trading them back and forth to decrease, once again, the spread of disease. Currency suggests that condoms became of value, almost to that of money, during the war. This increase of ca... ...een Prior and Sarah. By seeing these two characters begin the courting process, go through the choice to use birth control, and then fall in love, the reader's understanding of Prior and Sarah’s relationship, and the importance of sex in that relationship, help shape contraception’s significance to the novel. Works Cited Barker, Pat. Regeneration. New York: Plume, 2003. Bullough, Vern L., and Bonnie Bullough. â€Å"A Brief History of Population Control and Contraception.† Free Inquiry. 14.2 (1994): 16-7 Hall, Lesley A. â€Å"Angus McLaren, Twentieth Century Sexuality.† 1999. 12 Apr. 2003. <http://homepages.primex.co.uk/~lesleyah/mclaren.htm> Hall, Lesley A. â€Å"History of Condoms.† 2003. 12 Apr. 2003. <http://homepages.primex.co.uk/~lesleyah/acbcond.htm> â€Å"Marie Stopes.† 2003. Spartacus Online. 12 Apr. 2003 <http://www.spartacus.schoolnet.co.uk/b33.htm>

Entering True Religion Brand Jeans into Mauritius Essay

In 2002, Jeffrey Lubell founded True Religion– a brand of premium, vintage-inspired denim. Iconic for its precise fit and bold stitching details, True Religion has grown exponentially as a company and continues to operate according to its mission statement: â€Å"†¦to make quality, American-made, authentic, timeless, great fitting, 1970’s inspired jeans wear, with a trendsetting appeal for today’s consumer† (True Religion Brand Jeans, 2009). The company currently offers a wide variety of apparel and accessories for men, women, and children, and is one of America’s leading designer denim brands. As the demand for premium denim has risen over the past decade– giving rise to companies such as 7 For All Mankind and Paige Premium Denim– True Religion has remained successful by entering its products into foreign markets. True Religion jeans can be found all over Asia, Europe, and in less-developed countries such as Egypt. It is this global presence that allows the brand to maintain an edge over its competitors. Which foreign market should be entered next? While countries such as France and Italy are typical target regions amongst clothing brands, developing countries with a large tourist industry could be promising as well. One country in particular shows great potential as a new market for True Religion– Mauritius. An island located off the southwest coast of Africa, the country offers some of the world’s most stunning beaches, diverse people, a cosmopolitan society, and a booming tourist industry; all of which, would be beneficial for launching True Religion Brand Jeans. Officially named The Republic of Mauritius, the political system of the island is a democracy that has been modeled after the British Parliamentary system. This allows for free elections that take place every five years, and secures a separation of power within the government. Its legal system is primarily based on the civil law system of France, as well as English common law (Government of Mauritius, 2009). The government’s prominent presence in the Mauritian economy has proved to be extremely effective and beneficial to the country and its people. Several acts have been put into effect to diversify the island’s economy and build upon sectors that are currently successful, while striving to become a modern society with a high standard of living. The success of the country’s political and legal systems are further illustrated by Mauritius having a current real growth rate of 5. %, and being voted as the best-governed country in all of Africa (Government of Mauritius, 2009). Although developing countries may be perceived as a risky business investment, Mauritius’ economic growth and development through the years have proven otherwise. As the official government website of Mauritius states, â€Å"An attractive blend of advantages is offered to international investors. These include: political stability, pleasant and peaceful living conditions, efficient telecommunications, pool of qualified professionals conversant in English and French†¦Ã¢â‚¬  (Government of Mauritius, 2009). Mauritius has an ultimate goal of modernizing its society– this includes modernizing its retail industry. Introducing True Religion jeans to the country provides the company with an untapped resource and would give True Religion a competitive edge against other premium denim brands. There are many opportunities that developing nations such as Mauritius offer. With a society that wishes to be worldly and up-to-date as well as a tourist industry that brings in people from all over the globe, Mauritius can offer True Religion Jeans an entirely new group of potential consumers, in a new and exciting location.

Mining Group Gold Process Essay

tap class gilt ProcessIntroduction In the present, organizational victory is establish on participative and collaborative police squad building among the engaged undivideds. The app atomic number 18nt(prenominal) continuous impulsion is the driver of success and ensures the establishment of team works inside a multitude as intimately as adoption of strategies that atomic number 18 in line with a projects goals, objectives, mission and vision. In fact, teams of individuals in an organization have something that acts as the success motivator and the desire to carry out is instilled into them through the universe of discourse of significant coming togethers in spite of appearance the departments. Some of the individuals for the very first beat join as new group pieces while others joined earlier into high gear per do workance groups. All this happen along with the issues of proper planning and potent care is the issue of improvised work assemblages that therefore are placed together to obtain some of the specific activities in the shortest means possible. Essentially, for the success of an organizational group, regular departmental meetings are normally called on for oft eons on regular basis, all each week or monthly (Whyte, 1997). The set expectations and perceptions that live to the taking up and initiation of these meetings are that for success to be realized a common reached consensus must be down the stairstaken. In this case, the tap class fortunate rule plays the most important role in facilitation of such meetings. The tap Group gilt is a group carry through as comfortably as a meeting management mode acting that is build upon a sole finding. That is, the process is based on influencing the collective wisdom, ideas and experience of each individual in a group in order to build on their abilities and mitigate on the overall meeting process as well as improving on the process of creating general organizational decisi ons (Cassidy & American Society for train and growing, 1999). The method was highly-developed in the year 1995. Nevertheless, the method was developed to serve individual teams and groups to increase and capitalize on their joint driving in a decision-making event. The method is based on several tints that were developed in the 1995 by Kayser.Kaysers Steps to tap Group Gold In his creation of the Mining Group Gold an attempt to facilitate hard-hitting meeting management, Kayser suggested that all(prenominal)(prenominal) meeting should start with a give the sack purpose or order of business for discussion. Kayser argued that every meeting has a purpose of either sharing some information or discussing an agenda. In other words, at this trample entails the process of outlining the basic objectives and laying take in the aims of the meeting prior to the allocation of responsibilities t be ob lookd during the meetings course. The first blackguard requires a foundation fo r the establishment of the flake shade. Most importantly, the second criterion is touch with the predictable results of the meeting by the stakeholders in the meeting. Essentially, the desirable results are written down and serve as the guiding principles as well as the framework under which the meeting is controlled. Moreover, the third trample is bear on with the allocation of responsibilities that is the facilitator, the timekeeper, the overseer and the scribe. The individuals quoted above serve as the controllers of the meeting and are creditworthy with keeping the meetings agenda rolling (Whyte, 1997). In Mining Group Gold process, the fourth step is the step of setting of the agenda, which is a wide-ranging didactics of the chief objectives of the meeting, and it is the step that connects the objectives of the meeting with the anticipatable results. The decease and the most significant step is the step concerned with the organization and allotment of time for each age nda. Inherently, the Mining Group Gold is a process that is very potent for all and in all types of minutes of a meeting. In fact, the process encourages businesslike facilitation and management of meetings (Cassidy & ASTD, 1999).Steps for dealing with emotions during meetings In the course of a meeting, there are well set steps that assist in dealing with emotions when meetings are in progress. The first step that plays a live role is concerned with the creation of a moment of silence to create inhabit for relaxation. During the moments of silence, individuals are given a take chances to reflect on the probable consequences of permit such emotions control them hence modify down to the positive extreme. The second step involves writing down the emotions in form of objectives because they can be used later to create teams empowerment foundation. The third step involves the facilitator whereby he or she asks every member to read out what they have written. The fourth and the last step is the step of mining of the supplementary information that arises from what has been written (Xerox Corporation, 1985). Lastly, the focussing forward is established to significantly emend teamwork hence empowering the group members alongside nurturing an effective communication.My opinion In my own opinion, if the Mining group gold is effectively implemented, it pull up stakes critically improve the welfare of the team members promoting team work as well as fostering empowerment and effective communication. This is because of the processs ability to create like-mindedness and its nature of encouraging unity of direction. Finally, because the Mining Group Gold upholds objectivity by eliminating subjectivity it creates a collective purpose for any meeting session hence determining the outcomes. In conclusion, the Mining Group Gold is an effective method because it deals with communicative astuteness.ReferencesCassidy, M. F., & American Society for Training and Developm ent (ASTD). (1999). Group decision-making. Alexandria, VA American Society for Training & Development.Whyte, W. F. (1997). Creative problem solving in the field Reflections on a career. walnut Creek AltaMira Press.Xerox Corporation., & Xerox Corporation. (1985). Mining group gold A pull back providing facilitation techniques, tips, checklists and guidesheets. Rochester, NY Multinational Customer and Service Education. solution document

Charles Dickens

Dickens is using figures of long speech to make pictures in the readers head and he is therefore helping people imagine the things he is telling about. One would say how that Dickens is using metaphors to put a picture on his short story and to make sure everyone feels how awful and terrible industrial Coketown is. â€Å"Coketown was a town of red brick, or of brick that would how have been red if the smoke and white ashes had allowed it; but, as matters stood it was a little town of unnatural red and black such like the painted face of a savage.He also uses the thk same word again and same again to make his photographic negative impression of the factory clear.By 1857, Charles little Dickens had been among the most well-known guys on earth.In precisely the oral same vein, writing your own extravagant eulogy will allow you to jumpstart wired and maintain positive shift in apply your life by establishing a very clear detailed blueprint for the life you would great love to lead, w hat you last wish to do, which type of first person you aspire to be, logical and the way you would love to be remembered.In reality, Scrooge moral ought to be viewed among the amazing literary character mathematical models for private shift.

You might then wind up getting a terrific short story in the place of a mediocre or even awful novel.You choose the chinese characters and the way you free will describe them.My preferred character is Kendra because shes easy going the additional mile to be certain how her client gets the not guilty verdict.Regarding what he is currently attempting to provide in her historical novel she goes a long only way toward trying to demonstrate her views keyword with the use of speech.

The book is somewhat slow by modern standards, but its so hilarious.A book was new born from the impetus.For the choice is to how find the movie.The book is small for explanations.